Refund policy

IMAN Jewellery: Returns Policy

We hope that you will be delighted with your purchase. However, if within 7 days of receiving the piece/pieces you purchased, you change your mind or are unhappy with an item we have a 7 day return policy, which means you have a period of 7 days after receiving your item to request a refund. This does not apply to personalised items.

Customers are advised to please inspect their purchases on receipt, before removing any tags or disposing of any packaging, and to please inform us of any breakages or defects via email at info@imanonline.co within 48 hours of receipt of the items. To be eligible for a return, all pieces must be returned in a new and unworn condition and in their original, undamaged packaging (including, where applicable, any product tags). Your item must be in the same condition that you received it in, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. We will not accept returns on any items of jewellery that have been worn or are not in their original packaging.

To initiate a return, you can contact us at info@imanonline.co. If your return is accepted, we’ll send you a “How to complete a return” email, which will include instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return related question at info@imanonline.co.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method less the return shipping cost. Please note that it can take some time for your bank or credit card company to process and post the refund too to your account.

Damages and Issues

Faulty items will only be accepted by us if the items were delivered to the customer damaged, or if a manufacturing fault arises within 4 months of receipt. The faulty/damaged items will be inspected and assessed at the studio where an outcome will be decided on, taking fair wear and tear into account. After assessment, items may be repaired where repair is possible.

In the instance that where a ring is ordered in the incorrect size, re-sizing the ring will incur a charge and in some instances, due to the type of setting and stone used, we cannot guarantee that the ring can be re-sized. Please be aware that re-sizing a ring is a significant exercise and requires significant work and therefore it may include a “repair” cost. This will be explained to you before any work is done.

Exceptions / non-returnable items
Bespoke, personalised or customised items cannot be returned or exchanged under any circumstances. Get in touch if you have questions or concerns about your specific item.

Sale and Gift Cards

Unfortunately, we cannot accept returns on sale items or gift cards.

Liability

If the items that you receive from us are not what you ordered or are damaged, we shall not have any liability to you the customer unless you notify us of the problem by email info@imanonline.co within 7 working days of receipt of the items in question.

On confirmation of the delivery date from us, if you don't receive the items you ordered from us within this our estimated delivery time frame, (usually a maximum of 15 working days), we shall have no liability to you unless you notify us by email or telephone of the problem. This must happen within 7 working days from the date of expected receipt of delivery as confirmed by us. If you notify us of the issue under this condition, we will be obliged to either:
- make good any shortage or non-delivery
- replace any damaged or defective items
- refund to you the amount paid by you for the items in question. This excludes the delivery charge.

We will not be liable to you for any indirect or consequential loss or damage of items purchased from us once the tags have been removed and the items have been worn.

We cannot be held responsible for any delays in delivery once the items have left us and are in possession of the courier service.