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FAQ

DELIVERIES

We always aim to get pieces to our customers as soon as possible. Sometimes they are ready to go and sometimes they require engraving or alterations. Should you need an item urgently please contact us on WhatsApp at 0711335243 or DM us @imanonlinesa and we will let you know whether it is immediately available. Also remember that local overnight delivery may carry a small additional delivery fee.

Courier is payable at check out. Our rate is R120 for all national deliveries only. Should you need to do an international delivery please contact us on WhatsApp at 0711335243 or DM us @imanonlinesa.

We take great pride in our brand, from the jewellery itself to the packaging and overall experience. Each Iman piece will come packaged in a beautiful suede or cotton pouch, in a quality jewellery box, and packed in our bespoke Iman shipping box. This is then shipped in a padded envelope. Specific items in our ranges have cards that come with them with the meanings and messages printed. Please see pictures of packaging with each piece.

We do offer additional gift wrapping with a handwritten card for that special person, however our regular packaging is special as is.

MATERIALS

At Imanonline we love silver. It is one of a few precious metals. Not only is it beautiful, durable and affordable, but it's also hypoallergenic and easy to maintain, unlike many other precious metals. Sterling silver is extremely versatile and available in a huge range of styles. 

Vermeil is a legally regulated term that refers to a certain kind of quality jewellery. To be legally called "vermeil" internationally, the jewellery piece must meet ALL of these conditions:

1. Have sterling silver as its base material. Sterling silver is an alloy made of 92.5% pure silver and 7.5% other materials, and is a standard material used in high quality jewellery (versus, e.g. brass or copper).
2. Be plated in gold that is at least 10k (10 karats). That means the gold is at least 41.7% gold content.
3. Have gold plating that is at least 2.5 microns thick. A micron is 1/1000th of a millimeter.

In other words, vermeil pieces are made with precious materials with heavy plating to ensure long-lasting wear.